Why is my Live balance different from Demo?
They are two independent balances. Demo is for practice; approved deposits credit the Live wallet.
Frequently asked questions
Answers to common account, balance, trade, and payment questions.
What happens when balance is insufficient?
A Live trade is not opened or charged. The trade room shows an insufficient-balance message and opens the Deposit page.
When does a deposit change my balance?
Only after an administrator verifies and approves the deposit request. Pending requests do not credit the wallet.
How are withdrawals handled?
The requested amount and fee are reserved on submission. Rejection or cancellation refunds the reserve; paid status requires an external provider reference.
Where can I see activity?
Trade history, analytics, wallet ledger, payment requests, and support replies are available after sign-in.